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How to Handle Sales Inquiries
It’s always a happy day when a potential customer comes to you wanting to learn more about your products or services. The question is: are you prepared to handle sales inquiries when they come your...
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How to Create a Culture of Customer Service
Providing exceptional customer service is critical to running a successful small business. To do that, small business owners should aim to create a culture of customer service. Not sure how to get...
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How to Treat Customers How They Want to Be Treated
Learning how to treat customers how they want to be treated is vital to small business growth. The latest research proves this from many angles. For example, consider these customer service statistics:...
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How to Train Your Team to Provide Excellent Customer Service
According to the 2021 Zendesk Customer Experience Trends Report, 75 percent of consumers are willing to spend more money on a brand that provides a stellar customer experience. And this is great news...
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Can AI Solve Your Customer Service Problems?
Artificial intelligence is a disruptive technology that is shaking things up in business – even small businesses. Chances are you’ve heard some pretty cool use cases and are wondering if (and to what...
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The Right Way To Make Sales Calls For Your Small Business
I have recently been exposed to too many instances of sales calls that are inappropriate and ineffective to actually make a sale. Social media networks such as LinkedIn, Twitter and Facebook are great...
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20 Ways to Create Customer Value
Providing useful products and services for your customers can encourage sales, improve loyalty and grow your brand’s reputation. You can employ many strategies to enhance customer value at your...
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Best of Blogs of 2023
Welcome to the “Best of Blogs 2023” on SucceedAsYourOwnBoss.com! Discover the insights and strategies that stood out this year, covering essential topics for entrepreneurial success. From crafting a...
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Strategies to Improve Your Closing Rate as a Small Business
Mastering the art of sales is essential for driving growth and success. One key metric that directly impacts your bottom line is your sales closing rate—the percentage of leads or prospects that...
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How to Build An Online Community
In today’s digital age, building an online community has become an essential strategy for small business owners to connect with their audience, foster engagement, and drive growth. An online community...
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SmallBizLady Summer Reading List 2024
It’s Summer, and that means it’s time to grab to good book and grow your expertise. There are many business books that have delivered an array of insightful and actionable reads. Here are a particular...
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Design a Daily LinkedIn Prospecting Process
Leveraging LinkedIn for prospecting can be a game-changer for your network growth and business development, especially if you are a B2B business. LinkedIn provides a powerful platform to connect with...
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10 Essential Metrics to Consider Before Expanding Your Small Business
Expanding a small business is an exciting prospect, but it’s also a significant undertaking that requires careful planning and analysis. Making the leap too soon or without the right information can...
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Social Media Marketing vs. Social Media Selling
The terms “social media marketing” and “social media selling” are often used interchangeably, leading to confusion among small businesses looking to leverage social platforms to grow their brand and...
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